Policy

1. Introduction

This policy outlines the terms, conditions, and practices governing the provision of consultancy services by School Premises and Compliance Support Our goal is to deliver professional, high-quality advice, solutions, and support tailored to meet the needs of our clients. This policy is designed to ensure that all parties understand the expectations, commitments, and processes involved in our consultancy services.

2. Scope

This policy applies to all clients engaging with School Premises and Compliance Support for consultancy services in the areas of premises support It covers all phases of the consulting process, from initial consultation to project completion.

3. Client Engagement

  1. Initial Consultation - An initial consultation may be offered at no charge or at a discounted rate as agreed prior to scheduling. - During this phase, the scope of the project will be discussed, and a proposal will be developed outlining the objectives, deliverables, and timelines.

  2. Proposals and Contracts
    - All information shared by the client is treated as confidential unless explicit consent is given.
    - Non-disclosure agreements (NDAs) will be signed where required to protect sensitive information.

  3. Confidentiality and Non-Disclosure
    - All information shared by the client is treated as confidential unless explicit consent is given.
    - Non-disclosure agreements (NDAs) will be signed where required to protect sensitive information.

4. Fees and Payments

  1. Fee Structure
    - Fees are calculated based on the scope of work, complexity of the project, and the time required. - Consultancy services may be billed hourly, on a project basis, or via retainer agreements.

  2. Payment Terms
    - Payment terms will be detailed in the client agreement and may include an upfront deposit, milestone-based payments, or payment upon completion of deliverables. - Invoices are due within 7 days from the date of issuance.

  3. Expenses
    - Any project-related expenses (travel, materials, software, etc.) will be pre-approved by the client and billed separately.

5. Service Delivery

  1. Responsibilities
    - School Premises and Compliance Support will provide expert, professional services as outlined in the contract, working to meet deadlines and deliver agreed-upon results. - The client is expected to provide timely feedback, information, and access to necessary resources to enable the successful completion of the project.

  2. Deadlines and Delays
    - School Premises and Compliance Support commits to adhering to agreed-upon timelines. If delays occur due to factors beyond our control, the client will be informed, and adjustments will be made to the timeline. - If the client causes project delays (e.g., by not providing information), the delivery timeline may be adjusted accordingly.

6. Changes to Scope

- Any change in the scope of the project must be requested in writing and agreed upon by both parties.
- Changes may affect the fee structure and delivery timeline, and an updated proposal or contract may be issued.

7. Quality Assurance

- School Premises and Compliance Support is committed to delivering high-quality services. Any feedback or concerns from the client regarding service quality should be raised promptly to ensure corrective measures can be taken.

8. Termination and Cancellation

  1. Termination by the Client
    - The client may terminate the consultancy services at any time by providing written notice of 30 days. - Any work completed up to the point of termination will be invoiced, and any outstanding fees must be paid.

  2. Termination by the Consultant School Premises and Compliance Support
    - Reserves the right to terminate the contract if the client fails to meet contractual obligations or if there is a conflict of interest. In such cases, 30 days' notice will be provided.

  3. Refunds
    - Refunds will only be issued in accordance with the terms specified in the contract, typically for incomplete work or in cases of non-performance by the consultant.

9. Confidentiality & Data Protection

- School Premises and Compliance Support will comply with all relevant data protection laws and ensure that client data is stored securely.
- Any personal or business data shared during the course of consultancy will only be used for the purposes of the project and will not be disclosed to third parties without consent.

10. Intellectual Property

- Unless otherwise agreed upon, all work products, reports, or materials produced by School Premises and Compliance Support remain the intellectual property of the consultant until full payment is received.
- The client will receive a non-exclusive license to use the work product upon payment in full.

11. Dispute Resolution

- In the event of a dispute, both parties agree to first attempt to resolve the issue through informal negotiation.
- If unresolved, disputes may be settled through mediation or arbitration in court.

12. Policy Amendments

School Premises and Compliance Support reserves the right to update or amend this policy at any time. Clients will be notified of any significant changes in writing.

Acknowledgment

By engaging with the School Premises and Compliance Support client agrees to adhere to the terms and conditions outlined in this policy.
Signed:
School Premises and Compliance Support